Customer Suport

Internet Access Help Request

Before proceeding with your help request, please answer the troubleshooting questions below.

Please answer each of the following required questions:
1. Modem/Router to Wall Jack Connection Is the cable connecting your modem or router to the wall jack is plugged in properly and have you performed a power cycle (i.e., turned the modem or router off for 20 seconds and turn it back on)? Yes/Confirmed
2. Modem/Router to PC/HUB connection Is the cable connecting your modem or router to your PC or HUB plugged in securely and to the correct ports? (Note: Ports are generally marked "PC" and "HUB") Yes/Confirmed
3. IP Configurations Are the IP configurations in your PC are correct? Yes/Confirmed
If applicable, please also answer the following additional questions: (Leave blank if not applicable.)
4. HUB to Network Connection If you are using a HUB, are the cables connecting your HUB to your network plugged in properly? Yes/Confirmed
5. Router Configuration If you are using a customer-owned router, is the configuration of the router correct? Yes/Confirmed

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